Quality evaluation of product reviews using an information quality framework

نویسندگان

  • Chien Chin Chen
  • You-De Tseng
چکیده

Available online 27 August 2010

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عنوان ژورنال:
  • Decision Support Systems

دوره 50  شماره 

صفحات  -

تاریخ انتشار 2011